Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This timeframe is strict and any return requests outside of this timeframe will not be accepted. We are a small New Zealand business who can't resell products due to hygiene reasons and therefore any return is a huge loss to us. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with proper, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bepamperednz@outlook.com . Please note that returns will need to be sent to the address provided at your cost (this decision has been made on the basis that we offer free shipping to you in the first instance, therefore any returns need to be at the buyers expense). The return address is NZ based address. If your return is accepted, instructions on how and where to send your package will be emailed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bepamperednz@outlook.com.

One important factor to note is that you would have spent years sleeping on your pillow that hadnt supported your correctly. Please give our pillows up to 2 weeks to allow your body to adjust to proper alignment and support. While some people may have received instant relief/results, others have taken a while to adjust and get used to the new pillow. The real gains are seen from the long term use.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.